FREQUENTLY ASKED QUESTIONS

SHIPPING

How do you ship & what is the price?

Shipping costs vary depending on your shipping option. In general, unless you require express shipping, all our products ship FREE in Australia in 3-8 business days (Please allow 1-3 business days for processing).

Why didn't my shipment come in one package?

We ship orders from various warehouses and fulfillment centers in Australia. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at the same time. They are on the way.

What countries do you ship to?

Currently, we only ship to the Australian mainland and Tasmania. We cannot ship to PO Boxes.

How do you ship?

We ship orders from our fulfillment warehouses here in Australia using mostly Australia Post and Star Track.  As soon as your order is shipped, you will be provided with a tracking number.

How long will it take for my order to be delivered?

All of our items are shipped fast & free (unless you request express delivery). Because we fulfill all of our items from Australia you can expect to receive them on average in 5-8 business days.

How can I track my order?

We will send you tracking information to the email you provided us at checkout. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email.  You can also check your tracking at https://roccodocco.com/order/tracking

PAYMENT

How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Visa, Mastercard, Amex, and Stripe. All products are listed in Australian Dollars.

What is the default payment currency?

Our products are listed in Australian Dollars.

Can I pay COD - Cash on delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

ORDER

How do I place an order?

First of all, visit our store at: https:/roccodocco.com.  Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it!

My product has a problem. What can I do?

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual provided in the package. This can often solve the problem without you needing to send anything back. Sometimes, the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. And our support staff are always available at support@roccodocco.com.

Step 2

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS, or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at support@roccodocco.com

What if the product is broken?

If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed here:  https://roccodocco.com/refund-policy

What is your refund policy?

Please visit https://roccodocco.com/refund-policy for full information on our refund policy.